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Frequently Asked Questions

The need to know

Take a look at some of the following FAQs and if your question still needs answering please get in touch.

Ask Us Something

Do I have to take delivery of my whole order at once?

No. If your order count is 360 units and over we have a call off option starting at a minimum of 180 units.

What are the payment terms?

Our payment terms are 50% of the order value up front then the remainder is due before the dispatch.

Is the alcohol supplied Duty Paid?

Yes the alcohol duty will be paid directly to HMRC prior to release, so all goods will arrive duty paid.

What are the lead times to receive my first delivery?

The usual lead times for dispatch of orders up to 360 units is between 3 and 5 weeks. Depending on the design approval process, production capacity and print delivery lead times. Sometimes smaller quantities can be delivered quicker.

How many delivery points can I have?

We aim to only deliver to one delivery point for onward distribution. We can have a conversation at the time of order about multiple bulk drop off points, but we do not offer a service to deliver one package to one person directly. You would need your own fulfilment company to achieve this. 

Do you hold stock of the packages?

We hold good stock of the generic parts for example, outer boxes, bottles, reeds, pouches and closures. The bespoke elements are designed and printed to order.

Can we sell these products on to customers or retailers?

Not unless you have an Alcohol Wholesalers Registration Scheme (AWRS) number. Which can be obtained from the HMRC you may also need a premises license.

The principal use for the package is to enable you to add value to the people that mean most to your brand, by gifting the package to them.

Are the room diffuser fragrances safe?

Our room fragrances are high grade and crafted in alignment with REACH Regulation EC No. 1907/2006. We use 20% essential oils combined with Augeo as a base.

You can download the safety sheets here:

Shoreline (PDF)

Orchard (PDF)

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